{"id":14588,"date":"2026-03-06T15:36:12","date_gmt":"2026-03-06T14:36:12","guid":{"rendered":"https:\/\/www.leaplytics.de\/?p=14588"},"modified":"2026-03-06T15:36:13","modified_gmt":"2026-03-06T14:36:13","slug":"kapec-mes-izveidojam-savu-atbalsta-terzesanas-robotu-un-kas-cela-gaja-greizi","status":"publish","type":"post","link":"https:\/\/www.leaplytics.de\/lv\/kapec-mes-izveidojam-savu-atbalsta-terzesanas-robotu-un-kas-cela-gaja-greizi\/","title":{"rendered":"K\u0101p\u0113c m\u0113s izveidoj\u0101m savu atbalsta \u010datbotu - un kas \u0161aj\u0101 ce\u013c\u0101 bija nepareizi?"},"content":{"rendered":"<p><em>Stefans Preuslers, LeapLytics izpilddirektors<\/em><\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<p>Pag\u0101ju\u0161aj\u0101 gad\u0101 man bija viens no tiem br\u012b\u017eiem, kad tu dom\u0101: tas nevar b\u016bt pareizi. M\u016bsu komanda nupat jau tre\u0161o reizi vienas ned\u0113\u013cas laik\u0101 bija atbild\u0113jusi uz vienu un to pa\u0161u jaut\u0101jumu - k\u0101 licenc\u0113t m\u016bsu Power BI vizualiz\u0101cijas, ja uz\u0146\u0113mumam ir gan rad\u012bt\u0101ji, gan t\u012bri skat\u012bt\u0101ji. Tas pats jaut\u0101jums. Tre\u0161\u0101 reize. Piektdienas p\u0113cpusdien\u0101, kad neviens vairs negrib\u0113ja s\u0113d\u0113t pie rakst\u0101mgalda.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<h2 class=\"wp-block-heading\">Probl\u0113ma nebija jaut\u0101jums - t\u0101 bija laika izv\u0113le<\/h2>\n\n\n\n\n<p>M\u016bsu klienti n\u0101k no da\u017e\u0101d\u0101m laika josl\u0101m. Liela da\u013ca m\u016bsu lietot\u0101ju atrodas Dienvidamerik\u0101, galvenok\u0101rt Argent\u012bn\u0101 un Braz\u012blij\u0101. Vi\u0146i mums raksta pusnakt\u012b p\u0113c m\u016bsu laika. Un, kad m\u0113s atbildam, vi\u0146i jau gu\u013c. \u0160\u012b laika joslu at\u0161\u0137ir\u012bbu un atk\u0101rtotu jaut\u0101jumu cilpa mums izmaks\u0101 vair\u0101k stundu, nek\u0101 es v\u0113l\u0113tos atz\u012bt.<\/p>\n\n\n\n\n<p>Pirm\u0101 ideja bija vienk\u0101r\u0161a: izveidot bie\u017ei uzdoto jaut\u0101jumu lapu. M\u0113s to izdar\u012bj\u0101m. Neviens to nelas\u012bja. Vai vismaz ne \u012bstie cilv\u0113ki \u012bstaj\u0101 laik\u0101. Es vi\u0146us \u012bsti nevaru vainot - es ar\u012b dodu priek\u0161roku vienk\u0101r\u0161i ierakst\u012bt jaut\u0101jumu mekl\u0113\u0161anas josl\u0101, nevis ritin\u0101t dokument\u0101ciju.<\/p>\n\n\n\n\n<p>Otrais m\u0113\u0123in\u0101jums bija gatavs t\u0113rz\u0113\u0161anas r\u012bks - ievietot to, uzrakst\u012bt da\u017eas veidnes atbildes, un viss. Tas ar\u012b nedarboj\u0101s. Atbildes bija p\u0101r\u0101k statiskas, p\u0101r\u0101k visp\u0101r\u012bgas. Br\u012bd\u012b, kad k\u0101ds savu jaut\u0101jumu formul\u0113ja nedaudz sav\u0101d\u0101k, nek\u0101 paredz\u0113ja \u0161ablons, - nek\u0101. Klusums. Vai v\u0113l slikt\u0101k: atbilde, kas piln\u012bgi nesasniedza j\u0113gu.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<h2 class=\"wp-block-heading\">Pagrieziena punkts: RAG<\/h2>\n\n\n\n\n<p>Tad m\u0113s nopietni piev\u0113rs\u0101mies RAG - Retrieval-Augmented Generation (Atg\u016b\u0161anas papla\u0161in\u0101ta \u0123ener\u0101cija). Izklaus\u0101s tehniski, bet b\u016bt\u012bba ir vienk\u0101r\u0161a: t\u0101 viet\u0101, lai atbild\u0113tu uz jaut\u0101jumiem, j\u016bs sniedzat botam piek\u013cuvi saviem dokumentiem, produktu aprakstiem, atbalsta bi\u013cet\u0113m, bie\u017ei uzdotajiem jaut\u0101jumiem, un tas pirms atbildes sa\u0146em\u0161anas pats ieg\u016bst attiec\u012bgo inform\u0101ciju.<\/p>\n\n\n\n\n<p>Tas bija tas br\u012bdis, kad viss s\u0101k\u0101s.<\/p>\n\n\n\n\n<p>M\u0113s s\u0101k\u0101m sistem\u0101tiski apkopot visbie\u017e\u0101k sastopam\u0101s atbalsta t\u0113mas. Nevis balstoties uz nojautu, bet gan jaut\u0101jot m\u016bsu klientiem: K\u0101ds bija j\u016bsu pirmais jaut\u0101jums, kad s\u0101k\u0101t lietot m\u016bsu produktu? Kura probl\u0113ma jums pras\u012bja visvair\u0101k laika? Da\u017eas no atbild\u0113m m\u016bs p\u0101rsteidza - lietas, kuras m\u0113s uzskat\u012bj\u0101m par pa\u0161saprotam\u0101m, ac\u012bmredzot t\u0101das nebija.<\/p>\n\n\n\n\n<p>M\u0113s ievad\u012bj\u0101m \u0161o saturu t\u0113rz\u0113\u0161anas robota zin\u0101\u0161anu b\u0101z\u0113. Un galvenais: m\u0113s varam to dinamiski papla\u0161in\u0101t. Jaunu produktu lai\u0161ana tirg\u016b, jauns atk\u0101rtots jaut\u0101jums - m\u0113s to pievienojam b\u0101zei, un robots to zina no \u0161\u012b br\u012b\u017ea. Nek\u0101das p\u0101rb\u016bves no nulles, nek\u0101du IT bi\u013ce\u0161u, nek\u0101da gaid\u012b\u0161ana.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<h2 class=\"wp-block-heading\">Valodas probl\u0113ma - un k\u0101 m\u0113s to atrisin\u0101j\u0101m<\/h2>\n\n\n\n\n<p>\u0160\u012b ir deta\u013ca, ko es nenov\u0113rt\u0113ju: daudzi m\u016bsu produktu dati, dokument\u0101cija un iek\u0161\u0113jie apraksti ir ang\u013cu valod\u0101. Bet m\u016bsu klienti Dienvidamerik\u0101 raksta sp\u0101\u0146u valod\u0101. Un vi\u0146i pamatoti sagaida atbildi sp\u0101\u0146u valod\u0101.<\/p>\n\n\n\n\n<p>Tas izklaus\u0101s p\u0113c nelielas probl\u0113mas. T\u0101 nebija. Botam, kuram kaut ko jaut\u0101 sp\u0101niski, bet vi\u0146\u0161 atbild angliski, tas nav atbalsts - t\u0101 ir neapmierin\u0101t\u012bba.<\/p>\n\n\n\n\n<p>Risin\u0101jums bija konfigur\u0113t robotu t\u0101, lai tas noteiktu lietot\u0101ja valodu un atbild\u0113tu \u0161aj\u0101 valod\u0101, pat ja pamatinform\u0101cija ir ang\u013cu valod\u0101. Tagad tas darbojas dro\u0161i. M\u016bsu klients Buenosaires\u0101 sa\u0146em atbildi sp\u0101\u0146u valod\u0101 pat tad, kad m\u016bsu komanda ir aizmigusi.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<h2 class=\"wp-block-heading\">Ko robots faktiski dara \u0161odien<\/h2>\n\n\n\n\n<p>Tr\u012bs m\u0113ne\u0161us p\u0113c darb\u012bbas uzs\u0101k\u0161anas m\u0113s redzam, ka aptuveni <strong>60-70% ien\u0101ko\u0161o atbalsta piepras\u012bjumu<\/strong> piln\u012bb\u0101 atrisina robots - bez cilv\u0113ka l\u012bdzdal\u012bbas. P\u0101r\u0113jie jaut\u0101jumi joproj\u0101m non\u0101k m\u016bsu pastkast\u012bt\u0113, bet ar vienu b\u016btisku at\u0161\u0137ir\u012bbu: robots jau ir uztv\u0113ris kontekstu, klasific\u0113jis piepras\u012bjumu, un m\u0113s uzreiz redzam, par ko tas ir.<\/p>\n\n\n\n\n<p>Ta\u010du ir v\u0113l viens efekts, ko es nebiju paredz\u0113jis: t\u0113rz\u0113\u0161anas robots pal\u012bdz klientiem noskaidrot vi\u0146u pa\u0161u jaut\u0101jumus. Da\u017ereiz j\u016bs l\u012bdz galam nezin\u0101t, k\u0101da ir j\u016bsu probl\u0113ma - j\u016bs kaut ko ievad\u0101t, \u010datbots uzdod papildjaut\u0101jumu, un p\u0113k\u0161\u0146i j\u016bs saprotat: ah, to es paties\u012bb\u0101 grib\u0113ju pateikt. T\u0101 nebija pl\u0101nota funkcija. T\u0101 vienk\u0101r\u0161i notika.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<h2 class=\"wp-block-heading\">Ko es v\u0113los, lai j\u016bs pa\u0146emat l\u012bdzi<\/h2>\n\n\n\n\n<p>Ja jums ir neliela komanda, kas atkal un atkal atbild uz vieniem un tiem pa\u0161iem atbalsta jaut\u0101jumiem, nes\u0101ciet ar tehnolo\u0123ij\u0101m. S\u0101ciet ar \u0161o jaut\u0101jumu apkopo\u0161anu un izpratni. Tad p\u0101rbaudiet, vai jums ir lietder\u012bgi izmantot RAG pieeju.<\/p>\n\n\n\n\n<p>Bot nav cilv\u0113ka atbalsta aizst\u0101j\u0113js. Ta\u010du tas atgrie\u017e mums laiku, kas nepiecie\u0161ams, lai risin\u0101tu patiesi sare\u017e\u0123\u012btas probl\u0113mas un patie\u0161\u0101m gul\u0113tu visu nakti.<\/p>\n\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n\n<p><em>Stefans Preuslers ir programmat\u016bras uz\u0146\u0113muma LeapLytics, kas specializ\u0113jas Power BI vizualiz\u0101ciju un datu vizualiz\u0101cijas jom\u0101, dibin\u0101t\u0101js un vad\u012bt\u0101js. Vi\u0146\u0161 izstr\u0101d\u0101 produktus, kas uz\u0146\u0113mumiem padara datu procesus vienk\u0101r\u0161\u0101kus un pieejam\u0101kus.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Stefans Preuslers, LeapLytics vad\u012bt\u0101js Pag\u0101ju\u0161aj\u0101 gad\u0101 man bija viens no tiem br\u012b\u017eiem, kad j\u016bs dom\u0101jat: tas nevar b\u016bt pareizi. M\u016bsu komanda nupat jau tre\u0161o reizi vienas ned\u0113\u013cas laik\u0101 bija atbild\u0113jusi uz vienu un to pa\u0161u jaut\u0101jumu - k\u0101 licenc\u0113t m\u016bsu Power BI vizualiz\u0101cijas, ja uz\u0146\u0113mumam ir gan rad\u012bt\u0101ji, gan t\u012bri skat\u012bt\u0101ji. Tas pats ... <\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14588","post","type-post","status-publish","format-standard","hentry","category-news","latest_post"],"_links":{"self":[{"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/posts\/14588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/comments?post=14588"}],"version-history":[{"count":1,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/posts\/14588\/revisions"}],"predecessor-version":[{"id":14589,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/posts\/14588\/revisions\/14589"}],"wp:attachment":[{"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/media?parent=14588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/categories?post=14588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.leaplytics.de\/lv\/wp-json\/wp\/v2\/tags?post=14588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}