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FAQs

A problem has occurred. Where can I get help?

If a problem occurs, you can send us an email (info@leaplytics.de) to open a ticket. Please describe the problem as precisely as possible so that we can make an initial assessment. A colleague will then contact you shortly to find a solution.

What settings can I make?

Which settings can be made in the specific products can be found in the respective documentations (please see below in the sections of Qlik Sense or Power BI). If you are missing something, you can also send us an email (info@leaplytics.de).

Where do I get updates?

We are continuously working on our products to optimize the handling, to extend features or to consider new trends. As soon as an update is available, we will provide it to you (exception: purchase of a license without maintenance contract after the first year of operation). The exact explanation of how to download / install …

But how do you ensure licensing?

Our licensing system also works without access to the Internet. There is no communication to the outside. This also protects your systems. In penetration tests, we thus offer them maximum security.

Can I use your extensions offline?

Our products do not communicate with external servers at any time and can therefore be used completely offline. This means that your data enjoys maximum security and you have maximum flexibility (use abroad, by plane etc.).

How does LeapLytics protect my data?

We have several years of experience regarding data privacy and security. Our company is governed by German law. The data used in our products are not visible to us and are not stored by us in any way. In addition, your data, which we need to create your user account, the creation of an offer …